Firsthand. Specific. Fair.

State your relationship to the property and roughly when the experience happened. Be clear if you only viewed a flat. Keep observations specific and distinguish what you saw from what you were told.

Balanced does not mean artificially positive. You may describe a difficult experience clearly, including how it was handled, without insults or unsupported allegations.

Do not publish identity documents, phone numbers, financial records, exact private flat numbers, signatures, faces without permission or private conversations. Crop or redact supporting images before uploading.

Use the designated private process if moderators request evidence. Public reviews are not a document-verification channel.

Do not invent a stay, impersonate a tenant, copy another review, post duplicate experiences or coordinate ratings. Owners, agents and people with a financial or personal conflict should not present themselves as independent tenants.

Do not offer or accept rewards conditional on a positive or negative rating. Paid placement, subscriptions and verification must not be used to pressure someone into changing a fair review.

We may reject or remove content that violates these rules, including:

• Threats, harassment, slurs or attacks on protected personal characteristics.
• Spam, advertising, malicious links and content unrelated to the experience.
• Personal information or material you do not have permission to share.
• Fabricated experiences, manipulated ratings and accusations presented as fact without a reasonable basis.

Useful: “I viewed the flat in October. The bedroom had daylight, but I could not confirm whether the generator supplies the lift.” This explains the visit and the unanswered question without pretending to know more.

Useful: “During my stay, I reported a bathroom leak and it was repaired the following week.” If the timing is approximate, say so. Describe the response as well as the problem.

Not acceptable: inventing a stay to support a friend, publishing an owner’s identity card, threatening a reviewer or accusing someone of a crime without a reasonable basis. A low rating is allowed; harassment is not.

Only share media you have the right to use and that accurately represents the experience described. Do not present a photo from another building, an old image without context or an AI-generated scene as evidence of current conditions.

If you use writing assistance, you remain responsible for every statement. Do not let a tool add dates, events, quotations or personal details that you cannot confirm. Editorial illustrations and labelled sample content are separate from genuine user evidence.

Rate the experience you actually had and avoid scoring an aspect you could not assess as if you had checked it. Explain important context in the text. A viewing and a long tenancy give different kinds of information.

Scores can reflect a small or uneven set of submissions. A verified label does not certify every sentence or prove that a dispute has been resolved. Readers should consider dates, the number of contributions and the substance of the review alongside any score.

Use the report control when available or Contact. Provide the direct content link, the rule you believe is affected and a short factual explanation. If the issue is a private-information exposure, describe the type of information without copying it into a new public post.

Reports should identify a concern, not mobilise others to overwhelm the process. Disliking a rating, buying a plan or disagreeing with a tenant does not by itself establish a violation. Do not retaliate against a contributor for making a good-faith report.

Pending means a submission has not yet been approved for public display. Approved means it passed the platform’s publication process; it is not an assurance that every claim has been independently proven. Rejected means it was not accepted for publication.

A flagged or owner-disputed label indicates a concern has been raised and needs context. It does not automatically mean the author is dishonest or the owner is at fault. Status and visibility can change as relevant information is reviewed.

Submissions may remain pending while they are checked, be approved for publication, or be rejected. Published content can be reviewed again after a report or new information. Depending on the issue, we may ask for clarification, restrict visibility or take account action.

A moderation decision concerns platform rules. It does not determine legal liability, prove that every statement is true or resolve a tenancy dispute. We cannot promise a fixed review time.

Owners should address the issue with factual, relevant information. Do not disclose a reviewer’s identity, pressure them to withdraw criticism or post confidential correspondence.

To request a correction or appeal, use Contact with the content link, the decision if known and a concise explanation. Send relevant new information instead of repeated copies of the same report.